Internet down: whose job is it to fix it, us, the ISP or our IT company?
Internet down and three suppliers blaming each other? Here is who is actually responsible for what, from the line to the Wi-Fi to the cabling, how to find the fault in minutes, and why one accountable partner ends the blame game.
How contact centres bill you: concurrent users, calls and queues
Named users, concurrent users, per minute calling and per queue charges. How contact centre pricing actually works, and the questions to ask before you sign.
The PSTN switch-off in care homes: nurse call, telecare and lift lines
Nurse call, telecare, lift phones and door entry often sit on analogue lines that stop on 31 January 2027. What to check in a care home, and in what order.
Automatic failover: how a backup line takes over when your main one drops
How automatic failover actually works, what kit it needs, how long the switch takes, and the three things that quietly stop it working on the day you need it.
Do you need a company mobile phone policy? (with a free checklist)
Handing out company phones with no policy invites lost devices, bill shock and messy exits. Here is what a good company mobile phone policy should cover, the parts people forget, and a free checklist you can lift straight into your own.
After the PSTN switch-off: why your alarm, lift and door entry probably need a SIM
The analogue phone network ends on 31 January 2027. Why alarm panels, lift emergency phones and door entry usually move to a SIM, and what to check first.
Multi-network SIM vs single-network SIM: which is faster on 4G and 5G?
People assume a multi-network SIM is faster. The honest answer is more useful: it is the same technology, but because it can always reach the best available network, it usually delivers faster, steadier real-world speeds on both 4G and 5G. Here is how it really compares.
2G switch-off: every UK network’s date, and the devices you need to check
EE from May 2029, O2 from summer 2029, Vodafone in spring 2030, and Three has no 2G at all. The confirmed dates, and the equipment to check before then.
Choosing a data SIM for your router: backup broadband, CCTV and temporary sites
How to choose a business data SIM for a 4G or 5G router: sizing the allowance, what unlimited really means, and when multi-network is worth paying for.
Switching business broadband or phone provider: what actually happens
Worried switching provider will take you offline or lose your number? It should not. Here is what actually happens when you switch business broadband or phones, how downtime is avoided, and what to check before you move.