Mid-contract price rises: what the ban actually means for a business contract
Ofcom banned inflation-linked price rises, but the rules for business contracts are not the same as for households. What actually applies, and what to check.
Phone system fraud: how a hijacked system runs up thousands overnight
How fraudsters hijack a business phone system, why it always happens at the weekend, what call monitoring really does, and the awkward question of who pays.
Tablets in the field: what business 5G actually has to do
Why upload matters more than download for field tablets, when to give a tablet its own SIM, how to size the data and what to do about sites with no signal.
Why your card machine keeps dropping, and how to stop it
Card terminals need almost no bandwidth, so speed is rarely the problem. How to find the real cause, and why guest Wi-Fi is usually the culprit.
How to set up automatic failover to mobile broadband
Step by step failover setup on DrayTek, TP-Link Omada and UniFi, including the health check setting that decides whether the backup ever takes over.
AI in the contact centre: what is hype and what actually helps
AI in the contact centre is over-promised and under-explained. Here is the straight version: what actually helps UK businesses today (routing, AI receptionist, transcription, sentiment, agent assist), what is still mostly hype, and the UK data-protection realities.
Sentiment analysis on your calls: what it is and why UK businesses are using it
Every call carries tone and emotion, not just words. Sentiment analysis reads that automatically across every call, built into modern VoIP and contact centres. Here is what it is, how it works, why UK businesses use it, and the data-protection side done honestly.
How to set up a TP-Link Omada OC300: a first-time guide
A clear, first-time setup guide for the TP-Link Omada OC300 hardware controller: connect it, create your account and site, adopt your gateway, switches and access points, configure the internet and WiFi, update firmware and back it up, plus what to do next.
eSIM for business: what it is and when it is worth using
The plastic SIM is disappearing. An eSIM is built into the phone and activated digitally, no card to post or lose. Here is what eSIM means for a business, where it helps, the catches to know, and when it is worth using.
How to set up a UniFi Dream Machine: a first-time guide
A clear, first-time setup guide for a UniFi Dream Machine: connect it up, create your admin account, configure the internet, set up WiFi, adopt access points, update firmware and lock it down, plus what to do next with VLANs and guest WiFi.