Case studies

Real jobs, real constraints

Not testimonials. Six specific problems, what we actually did about them, and what changed as a result.

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Same dayEMERGENCY RESPONSE

10GbLARGEST UPGRADE

Whole marketFIBRE WHERE OTHERS SAID NO

ZeroBOOKINGS LOST

The work

Six jobs worth writing up.

Each of these started as a problem somebody else had either caused or declined to solve. They are the ones that best show how we actually work.

Emergency 5G on a bank holidayA Liverpool restaurant lost its master socket on the Friday of a bank holiday. Deliveries, bookings and card payments back up the same afternoon. A 10Gb upgrade across a shared buildingManchester serviced office. VLAN per tenant, PPSK Wi-Fi, per-tenant static IPs, and a cutover nobody noticed. Fibre where there was "none available"A Prescot pub had been told fibre could not reach it. One availability checker said so. The whole market said otherwise. A salon that stopped losing bookingsEvery line fault was lost trade. Hosted VoIP with desktop and mobile apps took the line out of the equation entirely. 120 desks in a new Liverpool officeA music licensing business fitting out a city centre building. Leased line, every desk cabled, and UniFi Wi-Fi that reaches the breakout rooms. Three weeks to the first home gameA pub and hotel near Anfield needing EPOS, hospitality and guest Wi-Fi before kick-off. Line of sight broadband, VLANs and PPSK.

What they have in common

The pattern, if there is one.

Different industries, different towns, different technology. The thread running through all six is the same.

Somebody answered the phone when it mattered, not the next working day
The right question got asked before the obvious solution got sold
The constraint was rarely the technology, it was access, availability or a supplier saying no
The fix was planned around the business, not around the installer's diary

Liverpool, Manchester, Prescot, SkelmersdaleAll within our normal working patch

Restaurants, offices, pubs, salonsFour very different sets of requirements

Our own engineersOn site for all of them

Common questions

Answered.

Can I speak to any of these customers?

In some cases, yes. We will always ask them first rather than handing out contact details, and most are happy to talk to a business in a similar position. Ask us and we will see who is willing.

Do you only work with businesses in these towns?

No. These six happen to be in Liverpool, Manchester, Prescot and Skelmersdale, but we cover the whole of the UK for installations and support. The North West is simply where most of our customers are and where we can be on site quickest.

Is emergency support like the restaurant job a standard service?

Getting a temporary connection out the same day is not something we sell as a product, it is what we do when a customer is in trouble. It is far easier when there is already a failover in place, which is why we usually recommend one for businesses that trade on their connection.

How do you find fibre other providers say is unavailable?

We hold wholesale status and can query multiple carriers rather than reselling one network. Most availability checkers look at a single network, usually Openreach, so a negative result describes that network rather than your building.

Got a problem that looks like one of these?

Tell us what is happening and we will tell you honestly what can be done, and how quickly.

Call 0151 230 3949 Send us a message