Backups & failover
One connection is a single point of failure. Add a backup, and the moment your main line has a problem a second path takes over automatically. Your team keeps working, your customers never notice, and we get the fault fixed in the background.
Why it matters
A modern business runs on its connection. Lose it, and far more than email goes quiet.
Every minute offline is lost revenue, idle staff and frustrated customers. Backup connectivity removes that risk by giving your traffic a second way out.
Your options
There is no one-size-fits-all. We look at how critical your connection is, what is available at your site and your budget, then recommend the right level of protection. These are the three most common approaches.
Maximum resilience
Two dedicated leased lines, ideally from different suppliers over separate routes into your building. If one ever fails, the other carries everything at full speed with no drop in performance. As close to bulletproof as connectivity gets.
Balanced and cost-effective
A dedicated leased line as your primary, with a standard contended broadband line ready to take over the instant the main line drops. You keep working on the backup while we get the primary restored.
Quick to deploy, no second line
A mobile 4G or 5G backup built into your router that kicks in wirelessly the moment the fixed line fails. There is no second fixed circuit to install, so it is fast to set up and works almost anywhere there is a signal.
Not sure which one fits? That is exactly what we are here for. Call us on 0151 230 3949 and we will talk it through.
How it works
Failover is automatic. You should not have to do anything, or even notice, when it happens.
We monitor your connection around the clock, so the moment the main line has a problem it is flagged, often before you would notice.
Traffic switches automatically to your second line or 4G/5G in seconds. No cables to swap, no settings to change.
Calls, card payments, cloud apps and email keep running on the backup path. Business as usual for you and your customers.
We chase the fault with the carrier and manage it through to resolution, keeping you updated the whole way.
Once the primary line is stable again, traffic moves back automatically and everything returns to full strength.
The payoff
Resilience is quiet insurance. You barely know it is there, right up until the day it saves you.
Tills, card machines and online orders keep taking money, so an outage no longer means lost sales.
VoIP and hosted phone systems ride the backup line, so customers can still reach you and your team can still call out.
Customers never see the outage, so the trust you have built is not dented by a problem outside your control.
No standing around waiting for the internet to come back. The whole team stays productive through the outage.
No one has to press a button. The backup takes over on its own and hands back once the primary recovers.
Proactive monitoring from our side means we often spot and act on a fault before it ever reaches your team.
You keep working, we handle the rest
Backup connectivity is only as good as the people behind it. We design it, set it up, monitor it, and when something goes wrong we own the problem until it is fixed.
It is the same team that installed your connection putting it right, and support is included, not billed by the minute.
Common questions
Failover is simply a backup connection that takes over when your main one stops working. Your router is set up to notice the moment the primary line drops and to send your traffic down the second path instead, so you stay online without lifting a finger.
Usually within seconds. A short blip is possible as it switches, but for most day to day work, calls, payments and cloud apps, it is quick enough that your team and your customers carry on as normal.
For the highest level of resilience, yes. Two lines from different suppliers over separate routes means a single fault, or even one carrier having a bad day, cannot take you fully offline. If that is more than you need, a broadband or 4G/5G backup still protects you well for less.
Yes. Because your VoIP phones and card machines run over the internet, they simply move onto the backup line along with everything else. Keeping those two things alive is one of the biggest reasons businesses add failover.
For a backup, in most cases yes. Modern 4G and 5G comfortably keep phones, payments, email and cloud apps running while your main line is down. It is meant to keep you trading through an outage, and it does that job well.
Yes. Once the primary connection is stable again, your traffic moves back to it automatically, so you are always running on the best available line without anyone having to intervene.
It depends on which approach fits and what is available at your site, so we quote it per site after a quick chat and a free check. Weigh it against the cost of a single day offline and it usually looks like very cheap insurance. Give us a call and we will lay out the options.
Tell us how your business works and how costly an outage would be. We will recommend the right level of backup, set it up, and look after it from there.
