Microsoft Teams calling
All the power of a proper business phone system, with none of the extra apps or hardware. We turn Microsoft Teams into your phone, using the Microsoft 365 and Teams Phone licences your business runs on, and quietly power the clever call handling behind it. Your team just makes and takes calls, right where they already work.
What it is
Your team already lives in Microsoft Teams for chat and meetings. Teams calling simply adds proper external phone calls to it, so the app they use all day becomes your business phone system too. Same familiar screen, now with a dial pad, your business numbers and every feature you would expect from a hosted phone system.
It runs on your Microsoft 365 and a Teams Phone Standard licence, with Synergy Max providing the calling connection and the hosted telephony brain that handles the routing, the queues and everything else behind the scenes.
The features
You lose nothing by moving your calls into Teams. All the call handling power of our hosted telephony comes with it, just delivered through the app your team already knows.
Greet callers with a smart menu that points them to the right place, day or night.
Ring a whole team at once or in turn, so calls never go unanswered.
Hold callers in a tidy queue with position and comfort messaging.
Route by opening hours, holidays and out-of-hours, automatically.
Voicemails land in your inbox as audio, wherever you happen to be.
Record calls for training, quality and compliance, stored securely.
Turn recordings and voicemails into searchable, skimmable text.
Full, searchable call logs for every user and number at your fingertips.
See calls waiting, answered and missed in real time, perfect for busy teams.
Done for you
Teams calling has some fiddly bits behind the scenes: licences, numbers, porting, the calling connection and the back-end call routing. We handle every part of it, configure Teams properly, and get you live. Then we show your team how to use it day to day, and walk whoever looks after your calls through the back-end hosted telephony system, so you are never left guessing.
We sort the right Microsoft 365 and Teams Phone licences and your numbers, porting any you already have.
We connect the calling service and the back-end hosted telephony that powers your routing and features.
We set Teams up properly, build your call flows, and test everything thoroughly before you go live.
We show your team how to use it, walk your call manager through the back end, and support it from there.
Why businesses love it
Moving your calls into Teams does more than tidy things up. It genuinely changes how easily your team can work, wherever they are.
Your computer and a headset are all most people need. No desk phones, no PBX, nothing to house or maintain.
Take your business line anywhere with the Teams app your team already has on their phones.
Your calling runs on Microsoft's global platform, with the uptime and security that comes with it.
Home, office, on the road or abroad. If you can open Teams, you can make and take business calls.
Chat, meetings and phone calls all in the same place, so your team stops hopping between tools.
We port your existing business numbers across, so nothing changes for your customers.
Common questions
No. A computer and a headset are all most people need, and the Teams mobile app covers you on the go. If anyone prefers a physical handset, Teams-certified desk phones are available too.
Microsoft 365 plus a Teams Phone licence for each user who needs to make and take external calls. Many businesses already have most of what they need, and we will tell you exactly what is required before anything is bought.
Yes. We port your current business numbers across to Teams, so nothing changes for your customers and you keep the numbers they already know.
Yes. The Teams app on your phone becomes your business line, so you can make and take calls on the same number wherever you are, without giving out your personal mobile.
Calls can automatically failover to a mobile or another destination, so you stay reachable. We build that resilience in as part of the setup rather than leaving it to chance.
Yes. All the same call handling, queues, routing and reporting are there. The only difference is that it all happens inside Teams instead of a separate app or handset.
Tell us how your team works and what your calls need to do. We will sort the licences, numbers and setup, get you live in Teams, and show you exactly how to run it.
