1.1.When you contact us, there is usually a period of discovery where we discuss your requirements and determine how best we can help. Legally, this is known as an ‘invitation to treat’.
1.2.Once the period of discovery is over, we will set out the services which we are prepared to offer to you to fulfil your needs. This is a formal offer which, when accepted by you, will lead to a legally binding Contractual Relationship.
1.3.You may either explicitly accept our offer, for example, by replying to our offer to tell us to go ahead. This does not need to be in writing.
1.4.You may also accept our offer by your conduct if you act in a way to indicate you have accepted our offer. For example, by accepting equipment from us, using our services, or making payment to us.
1.5.Once we have formally entered a Contractual Relationship, you may not receive your services straight away and may not need to start paying straight away. However, this does not mean that we have not entered a Contractual Relationship. The following are some reasons why you are not receiving services straight away, although please note that this is not an exhaustive list:
1.5.1.We have notified you that services will not begin until a certain date, known as the Service Commencement Date.
1.5.2.There is are preliminary surveys to be carried out, for example, if you have ordered a leased line from us.
1.5.3.Equipment or other assets, for example phone numbers, are not yet available from one of our suppliers.
1.5.4.Other reasons that we may notify you of from time to time.
1.6.Where we have entered into a Contractual Relationship but you have not yet started to receive our services, you remain liable to pay any costs arising as a result of any preliminary work from the date you entered into a Contractual Relationship with us.
2. Terms
2.1.These Terms and Conditions shall apply and be incorporated into any Contractual Relationship entered into between you and us.
2.2.There may also be additional provisions that apply to specific services which we provide to you. These can be found on our website and are also incorporated into the Contractual Relationship where relevant.
2.3.The Minimum Term for our services shall be 36 months from the Service Commencement Date.
2.4.You can terminate the Contractual Relationship by giving not less than 90 days nor more than 120 days’ notice before the end of the Minimum Term. If you do not do so, the Contractual Relationship shall commence for another 36 months.
2.5.Clause 2.4 shall only be applicable to you if you have 10 or more employees.
3. Termination and Consequences of Termination
3.1.Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contractual Relationship with immediate effect by giving written notice to you if:
3.1.1.you commit a material breach of any term of the Contractual Relationship and (if such a breach is remediable) fail to remedy that breach within 14 days of you being notified in writing to do so;
3.1.2.you fail to pay any amount due under the Contractual Relationship on the due date for payment;
3.1.3.you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
3.1.4.you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
3.1.5.your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contractual Relationship has been placed in jeopardy.
3.2.Termination of the Contractual Relationship will not affect your or our rights and remedies that have accrued as at termination.
3.3.If you decide to terminate our Contractual Relationship prior to the end of the agreed term (or if we decide to do so), you will still be liable to pay us for any costs we have incurred on your behalf (including any costs charged to us by a third party and our own admin costs) from the date that we entered into the Contractual Relationship, including those incurred before the Service Commencement Date. You will make payment to us of these costs within 7 days of the date of termination of this agreement.
3.4.When the Contractual Relationship terminates, we may at our discretion charge a termination fee. It is likely that we will charge this fee where we are charged a fee by a third party, this will be passed onto you, along with a fee for our administration time. We may also charge fees where there is no third party termination fee.
4. Service Commencement Date
4.1.Unless we notify you otherwise, our Services will commence 5 business days after we notify you that we are ready to start providing Services.
4.2.If we are providing you with more than one Product or Service, you should be aware that different products can have different Service Commencement Dates.
4.3.You should not advertise or hold yourself out as having the right to use any of our Assets or Data until the Service Commencement Date. One example that illustrates this is that you should not use any phone number provided by Synergy Max until the Service Commencement Date as we cannot ensure that the phone number is live and tested before the Service Commencement Date.
4.4.Where you have told us that you wish for services to start from a particular date, we will use our reasonable endeavours to make this happen, consistent with our duties to our other customers. However, from a contractual perspective, time is not of the essence and you will not be entitled to terminate our services, stop paying us or claim money back from us if we do not meet the date you have asked for.
4.5.Where we specify that we will provide our services for a certain length of time, that amount of time is from the Service Commencement Date, not from the date on which you entered into a Contractual Relationship with us.
5. Trial Periods
5.1.For some products and for some customers, we may provide a trial period to allow you to try our products.
5.2.Any trial period is provided purely at our discretion and you will not be entitled to a trial period unless we inform you in writing that you are entitled to a trial period.
5.3.During a trial period, you will be under a Contractual Relationship with us and the terms of clause 1 and clause 2 still apply.
5.4.During a trial period, we may provide our products and services to you on a modified set of terms and conditions to those Terms and Conditions on which we would normally provide the same products and services.
5.5.We reserve the right, at our discretion and our discretion alone, to extend the trial period or to bring it to an end.
5.6.When a trial period comes to an end, you will have a choice to either cancel the Contractual Relationship or to continue on these, our standard Terms and Conditions. If you do not make such a choice then the standard Terms and Conditions shall apply as if the Service Commencement Date was the day after the day on which the trial period ended.
5.7.During a trial period:
5.7.1.We shall retain ownership of any Equipment provided to you during the trial period and retain the right to recover the Equipment from you as set out in clause 10.
5.7.2.We shall retain ownership of any Data created from your use of our services and retain the right to delete the Data as set out in clause 11.
5.7.3.We shall retain ownership of any Assets provided to you during the trial period and retain the right to cancel the Assets as set out in clause 12.
6. Charges
6.1.You agree to pay our charges and/or budget plan payments at the relevant times.
6.2.Unless otherwise stated (whether in an invoice or otherwise) the relevant time will be on 15th of each month. The day of collection may vary slightly from month to month depending on our working patterns.
6.3.Unless we otherwise confirm to you in writing, the method of payment shall be made by direct debit. We may at our discretion charge an additional fee on top of your other charges to pay for our costs of administering another payment method.
6.4.Unless we otherwise confirm to you in writing, the first payment is due 30 days after the Service Commencement Date.
6.5.Unless we otherwise confirm to you in writing, the charges will be those set out for the product or service you have received from us on our standard price list.
6.6.We reserve the right to change (including by increasing) our standard price list by giving you 2 business days’ notice in writing for services not included in our current Contractual Relationship. For those services currently set out in the Contractual Relationship, we shall provide a schedule of charge increases along with the dates on which such charges increase to you at the start of the Contractual Relationship.
6.7.It is your responsibility to nominate a bank account from which any direct debit payment is due. You may change this nominated bank account by giving us 7 business days’ notice in writing.
6.8.If you do not pay the charges on or before the due date then we reserve the right to cancel or suspend the services we are providing to you.
6.9.Where we cancel or suspend the services due to non-payment of our charges, you agree that we will not be responsible (and you will not hold us responsible) for any loss you suffer as a result.
6.10.It is not acceptable for you to withhold money from us because you believe that we owe you money. It is your responsibility to pay all of our fees and charges as required under this Contractual Relationship and there is no legal right of ‘set off’.
6.11.It is your responsibility to make sure that you have enough money in your bank account to pay any charges, fees or direct debit that are due to us. If any payment is cancelled or returned unpaid to your bank account or if you fail to pay any invoice within 7 days of its due date then we reserve the right to:
6.11.1.charge you a further administration fee of the higher of £50 or 3% of the total charges not paid for the time we spend chasing you or your bank on the issue.
6.11.2.charge you interest at a rate of 8% above the Barclays Bank Base Rate from time to time. We are able to charge you this interest from the date on which payment should have been made, both before and after we get a Court judgment.
6.11.3.Where we charge interest, we are entitled to charge interest for a full month even if you have only been in default for part of the month.
6.12.The administration payment set out in 6.11 is without prejudice to any other legal rights that we have against you as a result of your failure to pay our charges.
6.13.If you have any dispute about our charges, you should give us written notice of the amount in dispute and the reason for the dispute. This notice should be given to us before the payment date.
6.14.Where we either agree to rectify or amend the charges made (or where a court of competent jurisdiction orders us to do so), any such amendment or rectification is limited to the 6 month period prior to us receiving notice from you that a change is due. Any decision to rectify or amend the charges (except as a result of a court order) will be at our discretion.
6.15.You lose the right to dispute our charges once you have made payment of those charges.
6.16.You remain liable to pay any charges not in dispute at the time they are required under this clause 6.
6.17.If the products or services are being used by someone else then you remain liable to pay for them if you are the party who has entered into the Contractual Relationship with us. Please take care to make sure that we understand who our client is to be under the contract.
7. Our right to suspend services
7.1.We shall be entitled to suspend delivery of our services for any business, operational or technical reason.
7.2.We are also entitled to suspend delivery of our services if we believe you are in breach of a term that is material to the Contractual Relationship. We can do this at our own discretion. Where we choose to suspend delivery in this way, we may suspend delivery of services immediately. We may, at our discretion, give you written notice requiring you to fix the breach. If the breach is fixed within 14 days, we will recommence delivery of the services. If it is not, we reserve the right to either terminate or continue our services.
7.3.You will not be entitled to compensation as a result of our suspension of services.
8. Delivery of Equipment
8.1.Where we are delivering Equipment to you, we will contact you with an estimate delivery date, which we will confirm to you in writing. We will also confirm a place of delivery.
8.2.Delivery is complete once the Equipment has been unloaded at the place of delivery and the equipment shall be at your risk from that time.
8.3.You own the Equipment once we have received payment in full, including of all applicable delivery charges. Before this date, we retain ownership of the Equipment.
8.4.You will not obtain ownership of the Equipment merely by virtue of completing a trial period.
8.5.If we fail to deliver the Equipment, our liability is limited to the cost of obtaining replacement equipment of a similar description and quality in the cheapest market available, less the price of the Equipment. However, we will not be liable to the extent that any failure to deliver was caused by an event outside our control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
8.6.Unfortunately, we do not deliver to addresses outside the UK.
8.7.Unless an option to purchase is exercised, you acknowledge that you hold the Equipment only with our consent. An option to purchase will be exercised where we specify to you in writing (whether or not at the start of the Contractual Relationship) that we will transfer ownership of the Equipment to you for a fee and you pay that fee.
8.8.We may withdraw our consent for you to hold the Equipment from you at any time by giving 5 days’ written notice to you.
8.9.Our consent for you to hold the Equipment will automatically terminate when the Contractual Relationship terminates or after you fail to pay our charges and do not repay them within 14 days of you falling into arrears.
9. Ownership of Data and Assets
9.1.Ownership of any Data or Assets provided as part of the Services remains with us unless an option to purchase is exercised. An option to purchase will be exercised where we specify to you in writing (whether or not at the start of the Contractual Relationship) that we will transfer ownership of the Data and/or Assets to you for a fee and you pay that fee.
9.2.Ownership of any Data or Assets do not transfer to you at the end of a trial period.
9.3.It is your responsibility to translate any Data that you do not own that is provided to you as part of our Services into a format that is usable for you outside of our systems and services. We do not accept any responsibility for lost or deleted Data (or important information that is held in the Data) or any consequences that arise as a result of the lost or deleted Data.
10. Recovery of Equipment
10.1.Where our consent for you to hold the Equipment terminates, you grant us a licence (or undertake to procure a licence for us) with unrestricted terms to enter into any building (save for a residential property, whether or not occupied by you) to allow us to locate, take possession of, and remove any piece of Equipment provided to you under this contractual arrangement and subject to the terms of this clause 10.
10.2.Any licence granted to us under clause 10.1 above will be free of charge.
10.3.Any licence granted to us under clause 10.1 above will be exercisable only during business hours and on reasonable notice.
10.4.Any licence granted to us under clause 10.1 above will not require your presence at the building.
10.5.Where a piece of Equipment constitutes a fixture of a building, you may, at your option, repay to us the reasonable cost of the Equipment or allow us to remove the fixture from the building. If you do not own the building of which the fixture is a part then we may at our discretion require you to pay the cost of the Equipment to us or to pay the cost of making good the building after we have removed the fixture.
10.6.We do not expect the provisions of the Consumer Credit Act 1974 will apply to any of our contracts but if they are deemed to then the provisions of this clause 10 will not apply.
11. Deletion of Data
11.1.We reserve the right to delete any Data that is owned by us without notice to you.
11.2.We accept no responsibility or liability if Data that you own is not backed up or translated into a format that is usable for you outside of our systems and services. We do not accept any responsibility for lost or deleted Data (or important information that is held in the Data) or any consequences that arise as a result of the lost or deleted Data.
12. Cancellation of Assets
12.1.If you have use of an Asset but have not exercised an option to purchase the Asset then we make no promises that you will be able to use that Asset into the future.
12.2.While you are paying our Charges, we will take reasonable steps to ensure you are able to continue to use the Asset.
13. Process for changing composition of products and services to be delivered.
13.1.We may change the composition of products and services that we deliver to you for any reason we may identify by giving 7 days written notice.
13.2.If you wish to change the composition of products and services that are to be delivered, you should follow the process in this clause 13.
13.3.The first stage in making such a change is to make a request to us in writing setting out which additional products or services you wish us to provide you or which products or services which we are currently providing you no longer wish to proceed with.
13.4.We will come back to you as soon as reasonably possible after receiving the request and will provide details of ails of the effect of the proposed change on the Services, charges, timetable for the Services, and any other terms of this agreement. Our response will be known as a Change Control Notice.
13.5.If we both agree with the contents of the Change Control Notice then we will both sign it as required by clause 23.1. Until this is done, no variation will take place to the contractual arrangement (unless there is another route set out in these Terms and Conditions for doing this).
14. Liability, indemnity and insurance
14.1.This clause deals with the level of liability that each of us has to the other if our Contractual Relationship should not work out as planned.
14.2.Neither of us shall be responsible to the other one for any breach of contract, tort (including negligence) or otherwise.
14.3.Neither of us shall be responsible to the other one for any loss of business, loss of profit, loss of data, loss of contracts, loss of anticipated savings, pure economic loss, depletion of goodwill or for any other indirect or consequential loss whatsoever.
14.4.The limit that applies to either of us under either clause 14.2 or 14.3 shall not apply where the loss is due to the fraudulent activities of the party causing the loss. It also will not apply where there is any claw-back or other loss suffered by us as a result of an airtime services provider making a determination that you have used and/or provided the Services using the Equipment and/or Services which it deems a Gateway.
14.5.The limit that applies to either of us under either clause 14.2 or 14.3 shall not apply where the liability relates to death or personal injury caused by either of our negligence, fraud or fraudulent misrepresentation or any other matter which it would be illegal or unlawful for either of us to exclude or attempt to exclude our liability from.
14.6.We shall ensure we have valid and suitable public liability insurance in place. We may also obtain other insurances if they are either required by law or if we decide at our discretion that it would be suitable for us to have them.
14.7.Our overall liability for any loss or damage caused shall be limited to the lower of:
14.7.1.the total of the charges under the contractual services we have provided in the last 12 months; and
14.7.2.the extent of our cover under the suitable insurance policy. Where our different insurance policies have different levels of cover, the limit of our liability shall be linked to the insurance policy that most suitably insures against the risks that are relevant to the loss or damage that you are claiming.
14.8.Where a Court finds that we are not entitled to limit our liability to one of the two options set out in clause 14.7, we reserve the right to still claim the other limit.
14.9.You shall indemnify us against any costs, liability, damages, loss, claims or proceedings arising from loss or damage to any equipment (including that belonging to our employees or any other third parties) caused by you or your agents or representatives.
14.10.Neither of us shall be liable to the other or be deemed to be in breach of the agreement by reason of any delay in performing, or any failure to perform, any part of their obligations and responsibilities under the Contractual Relationship if the delay or failure arises because of something that is beyond that Party’s reasonable control.
15. Fraud and fraud monitor
15.1.For the avoidance of doubt, fraudulent activity includes (but is not limited to):
15.1.1.calls made from the Customer’s PBX without their knowledge;
15.1.2.calls made utilising the Customer’s authentication details, or calls made from an authenticated IP address;
15.1.3.restricted calls made to non-UK numbers (commonly called ‘International Calls’).
15.2.If you use our ‘fraud monitor’ service, you acknowledge that it is not a fraud prevention system and does not prevent authorised access to the equipment that we have provided to you. You acknowledge that (1) it is your responsibility (and your responsibility alone) to setup and maintain your own security independently of us and (2) we will accept no responsibility whatsoever for any costs incurred as a result of a breach of security.
15.3.For the avoidance of doubt, your responsibilities (whether when using ‘fraud monitor’ or otherwise) include but are not limited to:
15.3.1.securely implementing and managing your systems, including any hardware not provided by us, by using software such as Firewalls or PBX.
15.3.2.maintaining security and confidentiality of authentication details for online service portals and other services;
15.3.3.mitigating exposure to any suspected or known security breach by resetting passwords, requesting that accounts are disabled and reporting the incident to us; and
15.3.4.reporting the incident to the Police.
15.4.You accept full responsibility and liability for any costs, losses or damages incurred as a result of fraud and agrees to indemnify us against any costs, losses or damage suffered by us arising from any fraudulent activity including any costs and expenses reasonably incurred by us in investigating any such fraudulent activity.
15.5.We reserve the right to invoice you for any loss incurred by us as a result of fraudulent activity.
15.6.We recommend that you obtain professional security advice with regards to PBX, trunking or other equipment or resource.
16. International Calls
16.1.We reserve the right to automatically restrict you from making international calls i.e. calls made from the system and lines to countries outside of the United Kingdom unless a specific request is made from you to us to have these calling capabilities unrestricted.
16.2.Where international calls are unrestricted (or where you otherwise make international calls from our services), you accept all liability for call charges incurred as a result of fraudulent activity. We will not be held accountable or liable for all restricted calls and costs incurred as a result.
16.3.You accept you are liable for ALL call charges that occur on your lines and accept that you will pay agreed charges from the start of the Contractual Relationship.
17. Services in the UK Only
17.1.Unfortunately, we are unable to perform the Services at addresses outside the UK.
18. Confidentiality
18.1.We each undertake that we will not at any time during the Contractual Relationship, and for a period of five years after termination of the Contractual Relationship, disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by Clause 18.2.
18.2.We each may disclose the other's confidential information:
18.2.1.to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contractual Relationship. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this Clause 18; and
18.2.2.as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
18.3.Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the Contractual Relationship.
19. Service Levels
19.1.We will specify to you from time to time the service levels that you may expect to receive form our Products and Services.
19.2.Where you have raised a query or complaint over the service levels of our Products or Service with us, you grant us a licence (or promise to procure the grant of a licence) to enter your premises for no charge during business hours and on reasonable notice to conduct such tests on such hardware and software as we shall reasonably choose. An illustration of this point is that if you raise a query about the speed of your internet connection, we should be let into your property so that we are able to test the speed of the internet. To ensure that the low speeds are not caused by your hardware, we reserve the right to test the speed of the internet on our own hardware.
19.3.The example in clause 19.2 is not exhaustive and this principle shall be of general application.
20. Events outside of our control
20.1.We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contractual Relationship that is caused by any act or event beyond our reasonable control.
20.2.If an event outside our control takes place that affects the performance of our obligations under the Contractual Relationship:
20.2.1.we will contact you as soon as reasonably possible to notify you; and
20.2.2.our obligations under the Contractual Relationship will be suspended (and this suspension will take place regardless of the contents of clause 7) and the time for performance of our obligations will be extended for the duration of the event outside our control. We will arrange a new date for further performance of the Services with you after the event outside our control is over.
20.2.3.You may terminate the Contractual Relationship affected by an event outside our control which has continued for more than 60 days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred us by in performing the services up to the date of the occurrence of the event outside our control.
20.2.4.If you choose to terminate the Contractual Relationship under clause 19.2.3, we shall agree upon a fair and reasonable payment for all Services provided up to the date of termination of the Contractual Relationship. Such payment shall take into account any prior contractual commitments entered into in reliance on the performance of the Contractual Relationship.
20.2.5.Clause 19 may apply to you differently if you have fewer than 10 employees.
21. Non-Solicitation
21.1.You must not attempt to procure services that are competitive with the Services from any of our directors, employees or consultants, whether as an employee or on a freelance basis, during the period that we are providing the Services to you and for a period of five years following termination of the Contract.
22. Communications between us
22.1.When we refer to "in writing" in these Terms and Conditions, this includes email.
22.2.Any notice or other communication given by one of us to the other under or in connection with the Contractual Relationship must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
22.3.A notice or other communication is deemed to have been received:
22.3.1.if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
22.3.2.if sent by pre-paid first class post or other next working day delivery service, at 9:00 am on the second working day after posting; or
22.3.3.if sent by email, at 9:00 am the next working day after transmission.
22.4.In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
22.5.The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
23. Assignment and transfer
23.1.We may assign or transfer our rights and obligations under the Contractual Relationship to another entity.
23.2.You may only assign or transfer your rights or your obligations under the contractual to another person if we agree in writing.
24. Variation.
24.1.Any variation of the Contractual Relationship only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
24.2.Notwithstanding clause 23.1, we may vary the Terms and Conditions of the Contractual Relationship by giving 7 days’ notice to you in writing.
25. Waiver.
25.1.If we do not insist that you perform any of your obligations under the Contractual Relationship, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
26. Severance.
26.1.Each paragraph of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
27. Third party rights.
27.1.The Contractual Relationship is between you and us. No other person has any rights to enforce any of these Terms and Conditions.
28. Governing law and jurisdiction.
28.1.The Contractual Relationship is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contractual Relationship to the exclusive jurisdiction of the English courts.
29. Definitions of specific words and phrases in this Agreement.
29.1.Sometimes in this Agreement, you will see words that are capitalised when they wouldn’t ordinarily be capitalised in normal English. Where a word is capitalised in this way, it means that there is a particular meaning to it that may be different to what you would ordinarily understand by that word.
29.2.This clause 28 sets out what those words are and what they mean. The definitions are as follows:
29.2.1.“Asset” means Tangible Assets, Intangible Assets and or Financial Assets as required by the context.
29.2.2.“Change Control Notice” is as defined in clause 13.4.
29.2.3.“Charges” means fees and charges due under clause 6.
29.2.4.“Contractual Relationship” means a legally binding relationship arising as a result of you and us going through a process the process in clause 1.1 and clause 1.2.
29.2.5.“Customer Data” means the data we require to process an account including your name, address and billing details.
29.2.6.“Data” means Customer Data, Traffic Data, and or Transmitted Data as required by the context.
29.2.7.“Equipment” means mobile phone handsets, network equipment including assess points, cable, switches, gateways, controllers, mobile phones and tablets
29.2.8.“Financial Assets” means our capital or your capital, accounts, and any property that could be taken control of during insolvency.
29.2.9.“Firewalls” means a network security system—implemented in either hardware, software, or a hybrid form—that monitors, filters, and controls incoming and outgoing network traffic based on a defined set of security rules
29.2.10.“Gateway” means a networking device or software that connects two distinct networks, enabling data to flow between them by translating different communications protocols.
29.2.11.“Intangible Assets” means registered phone numbers, software licences, IP, Data and configurations (whether belonging to you or us) including but not limited to a Microsoft Teams licence and a voip telephony licence.
29.2.12.“PBX” means a business telephone system that manages internal, local, and external calls for an organisation.
29.2.13.“Product” means Assets, Data or pieces of Equipment provided by us.
29.2.14.“Service” means a package of Products provided by us and advertised to you as such.
29.2.15.“Service Commencement Date” means the date on which we propose to commence the provision of a particular Service. Please note that there may be different commencement dates for different Services.
29.2.16.“Tangible Assets” means Equipment.
29.2.17.“Terms and Conditions” means the terms and conditions set out on this webpage, along with any ancillary provisions set out in clause 2.2 relating to Synergy Max Ltd.
29.2.18.“Traffic Data” means the metadata generated in the course of using our Services which is used to route calls, internet traffic and to calculate bills
29.2.19.“Transmitted Data” means call history, voicemails and call recordings.
