Business phone systems in Salford
Keep the 0161 number, let calls follow people between the office, home and client sites, and get anything still on ISDN moved before January 2027.
Sound familiar?
Media, creative and professional businesses moved to hybrid working years ago. A lot of their phone systems never did.
Half the team in the office, half at home or on client sites, and a system that only really works for the half sitting at a desk.
An on-premises system fixes the phones to an address, needs an engineer for every change, and is a single point of failure nobody thinks about until it fails.
Established firms here are still on ISDN. It stops on 31 January 2027 and the migration queue lengthens every month.
No hunt group, no overflow and nothing sensible after hours, so work that could have been won simply rings until the caller gives up.
Convenient until somebody leaves and takes the client relationship and the number with them.
No way to know how many calls came in, how many were answered, or which campaigns are actually generating work.
What we do
The system should fit how your people already work rather than dragging them back to a desk to answer a phone.
On the ground in Salford
Around MediaCityUK and the Quays, the businesses we deal with are media, creative and professional firms whose people split time between the office, client sites and home. For them the phone system stopped being about desks some time ago. What matters is that one extension exists on a desk phone, a laptop and a mobile at once, so a client ringing the main number reaches the right person wherever they happen to be that day.
Multi-tenant offices add a second consideration. Because access and riser permissions belong to the landlord, a system that needs minimal new cabling is considerably easier to get installed than one that does not. Hosted VoIP runs over the data network you already have.
Towards Trafford Park and the older parts of the city, engineering and logistics operations want something different again: coverage across a large site, with the office, the floor and the gatehouse all on one system.
Both share the PSTN switch-off deadline of 31 January 2027, which takes every remaining analogue and ISDN line out of service.
We are around forty minutes along the M62.
Why Synergy Max
Common questions
Yes. Numbers port across to the new system and your clients see no difference. Never cancel the existing line first, though, because porting moves a live number and a disconnected one is very hard to get back.
That is the standard setup now. Your extension exists on a desk phone, a laptop and a mobile simultaneously, so somebody working from a client site is still on the office system, still reachable on the main number and still able to transfer internally as if they were in the building.
Less than for most installs, because hosted VoIP needs very little new cabling. Handsets run over the data network you already have, so there is usually no need to negotiate riser access purely for the phone system. Where new connectivity is also needed, we handle that conversation with the landlord.
Urgent enough to plan now. ISDN stops working on 31 January 2027 and there is no further extension expected. The work is not difficult, but survey slots, engineer availability and porting queues all tighten as the date approaches.
Yes, and it comes as standard rather than as a chargeable extra. Where you record, you need to handle it properly under UK GDPR: people need to be informed, there needs to be a lawful basis, and recordings should be retained only as long as you genuinely need them. We will set the retention up rather than leaving it on a default.
The rest of what we look after for businesses across Salford.
Ask us
Send this and a real person will reply. No call centre, no obligation, and we will tell you honestly if we are not the right fit.
Tell us where your team actually works, how calls should flow and what is still running on ISDN. We will put together something that fits and install it around your working day.
