Emergency support
An Indian restaurant in Liverpool lost its line at the worst possible moment. We had them taking orders again the same day.
The situation
A busy Indian restaurant in Liverpool had its BT master socket physically smashed off the wall on the Friday afternoon of a bank holiday weekend. Not a fault, not a slow line, but the physical termination point destroyed.
For a restaurant, that is not an inconvenience. It is the entire weekend. No broadband meant no Just Eat, no Uber Eats and no Deliveroo, and the card machines were down with it. The phone line for bookings had gone at the same time. They were facing their busiest trading weekend of the month with no way to take an order or take a payment, and Openreach were not attending until after the bank holiday.
What we did
The repair was never going to happen before Tuesday, so we stopped trying to solve the wrong problem. Instead of chasing an engineer who was not coming, we got them trading on a different connection entirely.
The outcome
They traded through the bank holiday weekend without losing a service. Orders, bookings and payments all carried on, and the permanent repair happened on the Tuesday without any further disruption.
The point of this one is not the technology. A 5G router is not clever. What mattered was someone answering the phone on a Friday afternoon before a bank holiday, understanding that the deadline was that evening rather than next week, and having kit on the shelf to put in a van.
Questions
Same day where we can. We keep 5G routers on the shelf for exactly this, and if you are within reach of our Knowsley base we will drive one out rather than post it. The point of a temporary connection is that it arrives before you lose the trade, not after.
Yes. Card terminals and delivery platform tablets need a stable internet connection rather than a particular type of line, so a well-placed 5G router runs them perfectly well. We test each device before we leave rather than assuming.
That is the situation this exists for. We book the permanent repair for the earliest slot available and keep you trading in the meantime. The two things run in parallel rather than you waiting on one of them.
If your orders, bookings and payments all depend on one line, then yes. A permanent 4G or 5G failover switches over automatically when the main line fails, so nobody has to notice or phone anyone. It costs far less than one lost weekend.
Tell us what is happening and we will tell you honestly what can be done, and how quickly.
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