Phone systems in Chester
Listed buildings inside the walls, modern offices on the business park, and the gateway to North Wales. The right answer is rarely the same in all three.
On the ground in Chester
Chester’s businesses lean heavily on the phone, from hotels and restaurants taking bookings to professional firms on the business park.
For hospitality and retail in the city centre, the busiest days are the ones when calls cannot be missed: race meetings at the Roodee, summer weekends and the run-up to Christmas. A hosted phone system can ring several phones at once, send overflow to mobiles and switch to a holiday message without anyone touching a handset.
For offices on Chester Business Park, the priority is usually moving off analogue lines before the 2027 switch-off, keeping existing numbers, and giving staff the same extension at home as at their desk.
With staff and customers often on both sides of the Welsh border, one system that works the same in Chester, Deeside and Wrexham keeps things simple.
Sound familiar?
These are the problems we fix for Chester businesses, and almost none of them are solved by buying a bigger package.
A traditional line lives at an address. Move premises and you risk a number printed on every van, invoice and shopfront you own.
No hunt group and no overflow, so an enquiry rings the one phone nobody is stood next to and then rings off. Nobody records it, so nobody knows.
Every analogue and ISDN line in the country stops working on 31 January 2027. Anything still on copper needs a plan, and the queue lengthens as the date approaches.
An on-premises system ties you to one building, needs an engineer booked for every small change, and stops entirely if that room loses power.
Convenient until somebody leaves, at which point the number, the call history and the customer relationship go with them.
Without reporting there is no way to know how many calls rang out last month, when the peaks land, or what the phone is costing you.
Why Synergy Max
What we do
Hosted VoIP moves the phone system into the cloud, which sounds abstract until you see what it changes day to day.
Common questions
Yes. Numbers are ported across to the new system rather than replaced, and your customers notice nothing. The one rule that matters is never to cancel the old line first, because a number that has already been disconnected can be very difficult to recover.
Calls divert automatically to mobiles or another number of your choosing, so you keep trading. That failover is configured when we install the system rather than being something you scramble to arrange on the day.
Not necessarily. Plenty of our customers run entirely on the desktop and mobile apps and buy handsets only for reception. Where you do want a desk phone, they are typically around £99 each. Our pricing page sets out the ranges.
Yes, and that is usually where the biggest gain is. Every site sits on one system with internal extension dialling between them, one set of call routing rules, and one bill. Transferring a call becomes a three-digit dial.
Directly. Analogue and ISDN lines stop working on 31 January 2027, so if your current system runs on copper it has to move anyway. Treating it as an upgrade rather than a deadline usually means you end up with something better. Our switch-off guide covers what else in the building is affected.
The rest of what we look after for businesses across Chester.
Ask us
Send this and a real person will reply. No call centre, no obligation, and we will tell you honestly if we are not the right fit.
Tell us how your calls actually flow, where your people work and what currently gets missed. We will put together something that fits, install it around your working day and look after it afterwards.
