Equality, Diversity and Inclusion Policy

Synergy Max Ltd is committed to creating and maintaining a working environment, and delivering services, in which everyone is treated fairly and with dignity and respect. We value the differences that a diverse team and customer base bring, and we believe that equality of opportunity is both a legal duty and simply the right way to do business.

1. Our commitment

We are committed to promoting equality, valuing diversity and fostering an inclusive culture across everything we do. We aim to ensure that no one is treated less favourably, either directly or indirectly, on any unlawful grounds, and that everyone has the opportunity to be treated fairly whether they are a member of our team, a customer, a supplier or a job applicant.

2. Scope

This policy applies to all directors, employees, workers, contractors and job applicants, and it informs how we deal with our customers, suppliers and other third parties. It covers every aspect of employment and service, including recruitment, training, day-to-day working, and the way we provide our services.

3. What we mean by equality, diversity and inclusion

By equality we mean ensuring that everyone has access to the same opportunities and is treated fairly. By diversity we mean recognising, respecting and valuing the differences between people. By inclusion we mean creating an environment in which everyone feels welcome, valued and able to contribute.

4. Discrimination we do not tolerate

We do not tolerate unlawful discrimination, harassment or victimisation of any kind, including on the basis of the protected characteristics set out in the Equality Act 2010: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. This applies to direct and indirect discrimination alike.

5. Equality in practice

We put this commitment into practice by:

• recruiting, selecting and developing people on the basis of merit and the requirements of the role;
• making reasonable adjustments to support disabled employees, applicants and customers;
• providing services that are accessible and that treat all customers fairly and with respect;
• not tolerating bullying, harassment or discriminatory behaviour from anyone; and
• expecting our suppliers and partners to share these standards.

6. Responsibilities

Everyone who works for or with us has a responsibility to treat others fairly and with respect, and to help create an environment free from discrimination. The directors are responsible for the overall implementation of this policy and for setting the right example.

7. Raising a concern

If you believe you have been treated unfairly, or have witnessed discrimination, harassment or victimisation connected to our business, we want to hear about it. You can raise a concern in confidence by emailing support@synergymax.co.uk or by calling 0151 230 3949. All concerns are taken seriously and treated sensitively, and no one will be treated less favourably for raising a genuine concern in good faith.

8. Monitoring and review

We keep this policy and our practices under review to make sure they remain effective and reflect current good practice and the law. This policy was last reviewed on the date shown above.