Never miss a booking
A hair salon in Skelmersdale was losing bookings every time its line went down. Moving to hosted VoIP took the line out of the equation.
The situation
A busy hair salon in Skelmersdale runs on its phone. Bookings come in by call, appointments get confirmed by call, and changes get made by call. When the phone does not work, the diary does not fill.
Their previous supplier kept letting them down. When the line developed a fault, the salon was simply off the air until somebody fixed it, and every call that came in during that window went unanswered and mostly went to a competitor. For a business where the diary is the revenue, that is not a technical problem, it is lost trade.
What we did
With a traditional phone line, the number is tied to the physical line. If the line has a fault, the number is unreachable, and there is nothing you can do from your side except wait for an engineer.
A hosted system breaks that link. The number lives in the cloud rather than on a copper pair, so it can ring wherever you tell it to, and a problem with any one device or connection stops being a problem with the business.
The outcome
The salon no longer loses bookings to line faults. If the broadband drops or a handset fails, calls arrive on the mobile app instead and the person answering does not have to think about why. The number is the same one clients have always used.
This is the most common problem we solve for appointment-led businesses, and the fix is rarely a better line. It is not depending on any single line at all.
Questions
On a hosted system the number is not tied to your line, so calls can be routed to the mobile app or to any mobile number automatically. Staff carry on answering while the connection is fixed, and callers notice nothing.
Yes, in almost all cases. The number is ported across to the hosted system so regular clients keep dialling the number they already have. Never cancel the old service first, because a disconnected number cannot be recovered.
Only if you want them to. The mobile app presents the salon number rather than a personal one, so staff can answer without giving out their own number, and it can be switched off outside working hours.
Yes, and appointment-led businesses tend to get the most from it. The value is in never missing a booking call, which matters more to a salon with three chairs than to a large office with a receptionist.
Tell us what is happening and we will tell you honestly what can be done, and how quickly.
