Calls that must never be missed
A family ringing about a resident, a GP calling back, an out-of-hours pharmacy. A missed call in a care home is not a lost sale, it is a worried relative and a gap in someone's care.
Care homes
Phones, connectivity and Wi-Fi for care and nursing homes, built around resident safety, family contact and the fact that a home never closes.
Sound familiar?
A family ringing about a resident, a GP calling back, an out-of-hours pharmacy. A missed call in a care home is not a lost sale, it is a worried relative and a gap in someone's care.
Many homes still run on a handful of lines shared between an office, a nurse station and a manager who is rarely at a desk. Calls get held, transferred badly, or lost.
Care homes are long buildings with thick walls and heavy doors. Coverage that works in the office rarely reaches the far end of the residential wing.
Video calls with family are now part of the service, and patchy Wi-Fi in a resident's room is something families notice and mention in reviews.
Carers are on the floor. A phone system built around desk handsets does not match how the building actually works.
A home operates twenty-four hours a day. There is no quiet period in which a line can be down.
How we approach it
A care home runs around the clock, across long corridors and through heavy fire doors, with staff who are almost never at a desk. That shapes every decision we make on site.
How we help
Calls follow the right person rather than ringing an empty office, with escalation so nothing rings out unanswered.
Surveyed and designed for long corridors, fire doors and solid walls, including resident rooms and communal areas.
Resident and visitor Wi-Fi kept apart from the systems that run the home, so one cannot affect the other.
Automatic failover so a broadband fault does not take the phones with it in a building that never closes.
What you get
Common questions
Yes. We set up direct numbers or extensions for the areas that need them, so a family member is not routed through a main office every time. Calls can also escalate automatically if nobody picks up in a set time.
That is a survey question rather than a product question. Care homes have long corridors, fire doors and often solid walls, so coverage needs planning room by room rather than one router in the office. We measure it before quoting.
Yes, and you should. We put resident and visitor traffic on a separate network from the systems that run the home, so guest use cannot reach your administrative or care systems.
With a hosted system the number is not tied to the line, so calls can route automatically to mobiles or another site. Adding 4G or 5G failover means the connection itself recovers without anyone doing anything.
Yes. We plan work around meal times, medication rounds and quiet periods, and we are used to buildings where you cannot simply run cable through a corridor in the middle of the day.
Tell us how you actually run and we will tell you what would make the biggest difference, honestly.